Legal notice

Terms and Conditions of Service

This document sets out the general terms and conditions under which use of the website www.gastrogrl.com is offered to users.

1. Definitions

To allow a full understanding and acceptance of these terms and conditions, the following terms have the meanings indicated below:

• Application: the website www.gastrogrl.com
• Products: the products supplied to the user by the Owner
• User: any person who accesses and uses the Application/website
• Consumer User: the adult natural person who concludes a contract for purposes unrelated to any business, commercial, craft or professional activity
• Conditions: this contract governing relations between the Owner and Users and the sale or supply of Products offered by the Owner through the Application.

2. Scope of the Conditions

Use of the Application implies acceptance of the Conditions by the User. If the User does not accept the Conditions, they may not use the Application or its services. The Conditions may be amended at any time; those applicable are the ones in force on the date the purchase order is submitted. Before using the Application, the User must read the Conditions carefully and save or print them for future reference.

3. Purchase or request for supply through the Application

All Products offered through the Application are described in detail on the relevant product pages (quality, features, availability, price, delivery times and costs, etc.). There may be minor differences between what is published and the actual Product; product images are representative only. Purchases are permitted to adult Consumer Users. The order sent by the User constitutes a purchase proposal; the contract is concluded when the Owner accepts it by sending order confirmation to the User's email address or by displaying an order confirmation web page. If the Product is unavailable, the Owner will inform the User of new delivery terms and ask whether to confirm the order.

4. Prices and payments

For each Product the price including VAT, where applicable, is indicated, along with any taxes, additional charges and delivery costs which may vary depending on destination, delivery method and payment method. The Owner reserves the right to change prices at any time; changes do not affect contracts already concluded. The Application uses third-party tools to process payments and never comes into contact with the payment data provided (card number, cardholder name, password, etc.). If such tools deny payment authorisation, the Owner cannot supply the Products and cannot be held responsible.

5. Invoicing

Users wishing to receive an invoice will be asked for billing details. The information provided by the User, which they declare and guarantee to be truthful, will be used for issuing the invoice.

6. Delivery methods for Products

Products will be delivered to the address indicated by the User, by the method and within the term chosen or indicated on the Application and stated in the order confirmation. If the Products cannot be supplied, the User will be notified promptly by email. Upon receipt, the User must check conformity with the order and the integrity of the packaging. If there is obvious damage to the packaging and/or Product, the User may refuse delivery. The Owner is not liable for failure to perform the contract due to force majeure.

7. Right of withdrawal of Consumer Users

A Consumer User who is not satisfied with the Product for any reason has the right to withdraw, without penalty and without giving reasons, within 14 days from the date of receipt of the Product, by sending written notice to the email address info.gastrogrl@gmail.com. In case of withdrawal, the Consumer User must return the Product within 14 days of communicating the decision; the direct cost of return is borne by the Consumer User. Upon correct withdrawal, the Owner will refund the payments received within 14 days using the same payment method, and may withhold the refund until the Product is received. Returns of Products that have been unpacked and whose packaging is no longer intact will not be accepted.

8. Optional form to exercise the right of withdrawal

The User may withdraw using the following form, to be completed and sent to the email address info.gastrogrl@gmail.com before the withdrawal period expires:

I hereby give notice of withdrawal from the sales contract for the following product: __________

Order number: _______ • Ordered on: _______ • Name and Surname: _______ • Address: ______ • Account email: ____________________ • Date: __________

9. Conformity warranty for Consumer Users

The legal conformity warranty under articles 128-135 of the Italian Consumer Code is granted for all Products sold through the Application that fall within the category of "consumer goods", and is reserved for Consumer Users only. A lack of conformity appearing within 24 months of delivery must be reported within 2 months of discovery. In case of non-conformity, the Consumer User is entitled to restoration of conformity free of charge, through repair or replacement, unless the requested remedy is objectively impossible or excessively onerous. To use the warranty remedies, the Consumer User must send written notice to info.gastrogrl@gmail.com.

10. Content submitted by Users

The User may upload Content to the Application, provided it is not unlawful, misleading or harmful to the Owner and/or third parties, and does not contain viruses, propaganda, commercial solicitation or spam. In case of dispute by third parties, the User assumes full responsibility and undertakes to hold the Owner harmless from any damage, loss or expense. The Owner reserves the right at any time to delete, move or modify Content that, at its discretion, appears unlawful, abusive, defamatory, obscene or harmful.

11. Industrial and Intellectual Property Rights

The Owner owns and/or licenses all intellectual property rights relating to the Application and the Content. All trademarks, signs, trade names, illustrations, images and logos are and remain the property of the Owner or its licensors. Any unauthorised reproduction will be considered an infringement of the Owner's intellectual and industrial property rights.

12. Exclusion of warranty

The Application is provided "as is" and "as available". The Owner will endeavour to ensure the Application is continuously available but cannot be held responsible if, for any reason, it is not accessible and/or operational. Access may be temporarily suspended without notice in case of system failure, maintenance or force majeure.

13. Limitation of Liability

Except in cases of wilful misconduct or gross negligence, the Owner cannot be held liable to the User for disruptions or malfunctions connected with use of the internet beyond its control. The Owner assumes no responsibility for any fraudulent use of credit cards or other payment means by third parties.

14. Force majeure

The Owner cannot be held responsible for failure to perform or delay in performing its obligations due to force majeure events or unforeseeable events beyond its control.

15. Links to third-party sites

The Application may contain links to third-party sites/applications. The Owner exercises no control over them and is not responsible for their content.

16. Privacy

The protection and processing of personal data take place in accordance with the Privacy Policy, which can be consulted at the privacy-policy page.

17. Applicable law and jurisdiction

The Conditions are subject to Italian law. For Consumer Users, any dispute shall be referred to the court of the place where the Consumer User resides or has elected domicile, if located within Italian territory. The application of more favourable and mandatory provisions of the law of the Consumer's country of habitual residence is reserved.