Shipping policy
Shipping Policy
- General Information: This Shipping Policy applies to all purchases made on our website. Delivery of selected products is carried out via major couriers such as DHL, UPS, SDA, Poste Italiane and GLS.
- Delivery Times: After order processing, delivery generally takes place within 3-7 business days. If the product is out of stock or customized, shipping times may be extended.
- Shipping Costs: Shipping is free for purchases over €130 on our website. Additional costs may apply for international shipments. These costs are calculated during order processing and communicated to the customer.
- Shipment Tracking: Once the order has been shipped, a tracking number will be provided allowing you to monitor the shipment status online.
- Delivery Address: Customers must enter a correct and complete delivery address when ordering. We are not responsible for delays caused by incorrect or incomplete addresses.
- Delivery Issues: If the order does not arrive within the expected time, please contact us at info.gastrogrl@gmail.com. We will carry out the necessary checks with the courier for lost or damaged parcels.
- Return Policy: We are confident in the quality of our products, but if for any reason you are not satisfied, our return policy is explained in detail on our website.
- Customer Support: For any questions or suggestions, please contact us at info.gastrogrl@gmail.com or via the contact information provided on our website.