Refund policy

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info.gastrogrl@gmail.com.

If your return is accepted, we will provide the address to which to send the product, the same used for the original shipment. Items sent back without first requesting a return will not be accepted.

For any questions about returns, you can always contact us at info.gastrogrl@gmail.com.

Damage and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and resolve it.

Exchanges: The fastest way to get what you want is to return the item you received and, once the return is accepted, make a new purchase for the desired item.

Items must be returned in the same condition in which they were delivered. Items purchased as new must be returned intact, unused and undamaged.

Refunds: We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically to your original payment method. Please remember that your bank or credit card company may take some time to process and post the refund. All shipping costs are borne by the customer.